YOSECA and GURICA: Online Invitations,Easily Send Rich Digital Greeting Cards with Your Smartphone

Questions

Basic Usage
For Host
For Members
About Payments
Troubleshooting

What is Yoseca and Gurica about?

The new tap-and-swipe-operated digital greeting card service, 'Yoseca and Gurica,' allows each person to send messages in their preferred style. It's an innovative greeting card service where each person can express themselves uniquely. It reduces the host's burden, introduces fun management features, and implements a groundbreaking payment system that eliminates complicated bill collections! With the motto of giving and receiving joy, we offer an enjoyable greeting card experience full of unique and delightful elements not found in traditional greeting card services.
Is it necessary to download an app?

No need to install an app. It's a web service accessible via smartphone or PC web browser. Recipients also don't need to log in or download an app.
What is the maximum number of participants for greeting cards?

The Standard and Light plans allow a maximum of 100 participants, including the host. The Free plan allows for up to 4 participants.
Regarding supported environments

Yoseca and Gurica are web services. Please use the following supported environments: Apple iOS 12.0 or above with Safari 12.0 or above/Android OS 7.0 or above with the latest version of Google Chrome/ ・Windows OS 10 and above with the latest versions of EDGE, Firefox, and Chrome/ ・Mac OS 10 and above with the latest versions of Chrome, Firefox, and Safari
Can I use it without registering or logging in?

Hosts must register an account. Additionally, members participating in a greeting card where members pay upon joining also need to register an account. While members can participate without logging in for greeting cards where the host pays collectively, certain features like notifications won't be available. Account registration is also required for using the Gurica plan.
How can I register?

You can easily create an account by linking your Google or Facebook account for social media integration.
Can I send it from a computer?

Although the service is recommended for smartphones, it can also be used on a computer. Recipients can view received greeting cards on tablets or computers.
What does 'page-style' mean?

Rather than the traditional card style, when you swipe or tap the screen as if turning pages, each individually created message page will pop up one after another. This page-style feature allows you to express your feelings through messages.
What are plans?

You can use the greeting card along with the template design by selecting a plan. There are three types of plans, each with different message formats and the number of participants, so choose according to your needs. You can check the details of the plans on the template's product details page.
What is the message format?

When writing a message, you can choose the method of messaging, which we call a message format. There are nine types of message formats available: ・Message Card... Recommended for those who want to write a lot of text! ・Card & Sticker... Add cute stickers to a casual message! ・Mini Card & Photo... Attach a photo of a memory to a mini card! ・Photo_Horizontal... Memories with photos, and you can even include handwritten messages as images! ・Photo_Square... Memories with photos, and you can even include handwritten messages as images! ・Voice Message... Convey your message through voice (up to 60 seconds)! ・Message Sticker... Just choose; recommended for those with limited time! ・Video Message Vertical... Express your feelings through a video message (up to 60 seconds)! ・Video Message Horizontal... Convey your message through a video (up to 60 seconds)!
What are stickers?

This function allows editing within the message format. There are various designs available including stickers with messages or cute illustrations to decorate the greeting card. Stickers matching the template design are set by default. ※The available sticker types vary depending on the plan.
What is a 'host'?

The person who initially creates the greeting card is referred to as the 'host.' The host can edit the basic information of the greeting card and manage it. Once someone becomes the host, their authority cannot be transferred to others.
What are 'members'?

Participants in the greeting card are referred to as 'members.' Members can use the greeting card by registering or logging in via the participation URL sent by the host.
What is the 'FREE TRIAL' function?

Before actually using the service, you can try operations, etc., on the sample screen.
Will it be revealed to the recipient in advance that I'm collecting greeting card messages?

When inviting members, please be cautious as the invitation URL for the greeting card may reveal that you are collecting messages if known to the recipient. Therefore, please ensure that the invitation URL is shared only among the members.
Is there a deadline for creating greeting card messages?

The host sets the deadline during the creation of a new greeting card. The deadline can be set for a maximum of 14 days.
What happens when the greeting card is closed?

When the greeting card reaches its deadline, it will automatically close, and members will no longer be able to participate or edit. Only the host can edit the greeting card within the subsequent 7-day payment period. During this time, it's possible for the host to delegate editing responsibilities.
What happens if I can't finish editing the greeting card before the deadline?

If the deadline has passed, the greeting card will automatically close, preventing anyone other than the host from editing. Additionally, the host has a 7-day period after closure as a payment deadline. During this period, the host can edit the following aspects of the greeting card: ・Editing the cover ・Editing background music (BGM) ・Deleting or editing messages ・Removing members ※Note: If deleting members would result in fewer than the required number for the greeting card, members cannot be deleted.
I want to know the viewing period for the greeting card sent to the recipient.

Once the delivery settings are completed, the greeting card will be available for viewing for a year. For instance, if the host's payment was completed on August 1, 2022, it will be viewable until August 1, 2023. You can confirm the viewing deadline of the greeting card using the final issued URL and the following method: Home → Item List → Check the relevant greeting card.
What is Yoseca?

'Yoseca' is a plan that enables multiple people to participate and send group messages.By choosing your preferred design template and selecting a 'Yoseca' plan, you can use it as a greeting card. 'Yoseca' offers Standard, Light, and Free plans.
What is Gurica?

Gurica is a digital greeting card that consists of only one cover + message screen, used as a single-person message plan. By choosing your preferred design template and selecting the Gurica plan, you can use it as a single-person message card.

How can I invite members?

After creating a greeting card, an invitation URL will be issued for that greeting card. Please share that URL with the friends you want to invite to the greeting card. Please be careful not to send the URL to the recipient by mistake.
What are the payment settings?

With the Standard Plan, when creating a greeting card, the host can set one of the following two payment methods initially: (1) The host pays for the total number of participants at the end, or (2) Members pay when they join. Please note that after members join, the payment method cannot be changed. Also, option (2) for payment is available only in the Standard Plan.
Can the host write messages on behalf of the members?

Once members have created it, editing the message content is possible. However, drafting from scratch or adding pages is not possible at the moment.
I want to review or edit the greeting card being created.

hosts can confirm or edit the messages they've written using the following method: Log into the service -> Select from the list of items being created displayed on the home screen.
Can the deadline for the greeting card be extended?

Please note that the deadline cannot be extended. Also, the deadline setting cannot be changed after members have joined. If there's no urgency, we recommend setting a longer deadline.
Is it possible to change the host?

It's not possible to change the host. The person who initially created the greeting card becomes the host and will be granted authority to manage the greeting card as the host thereafter.
Can multiple hosts be set or changed?

Only one host is allowed per greeting card, and multiple hosts cannot be set. Additionally, it's not possible to transfer (change) host permissions. We apologize for the inconvenience, but please handle this by creating a new greeting card or taking necessary measures.
Is it possible to edit the greeting card after payment?

Once payment is completed, editing will no longer be possible.
Are there notifications before the payment deadline?

Notifications will be sent 3 days and 1 day before the payment deadline. ※Notifications are sent only to the host.
Are there notifications before the greeting card deadline?

Notifications will be sent 1 week and 1 day before the guestbook deadline. ※Notifications are sent to the host and members who haven't completed the guestbook yet.

I want to edit (correct) the message I wrote.

You can edit the messages you've written using the following method: Login to the service -> Home -> Select from items being created ※If you use the service without logging in, you won't be able to check or edit the greeting card creation page.

When is the timing for the purchase process or payment?

The payment timing occurs after closing the greeting card. Payment methods and timings vary based on each method or position, so please take note: (1) When the host pays collectively: The payment period spans 7 days after closing the greeting card, during which the host needs to pay for the total number of attendees. (2) When participants pay their fees: Members access the invitation page from the URL sent by the host, register or log in, then proceed with the payment. After closing the greeting card, the host pays their remaining balance during the payment period, completing the payment for everyone. ※Payment during participation is provisional. Actual payment for members occurs during the host's payment timing after the greeting card is closed. Therefore, if the greeting card is canceled for any reason, members' fees are not actually charged, so no refund process from the management is necessary. (3) In the case of Gurica: After completing the message creation or automatically after 14 days, there is a payment period of 7 days from the closure.
I want to know about payment methods.

Payments can be made using credit cards. ※The same payment methods are available if members are paying their fees. Please ensure participants can make payments before using this method. Note that failure to pay will prevent participation.

I can't upload photos successfully.

If uploading from within the LINE or Facebook apps' browser doesn't work properly, please try uploading from a regular browser (like Chrome or Safari) when using a smartphone. Images that can be uploaded must be within 20MB and in jpg or png format.
I can't upload videos successfully.

If uploading from within the LINE or Facebook apps' browser doesn't work properly, please try uploading from a regular browser (like Chrome or Safari) when using a smartphone. Videos that can be uploaded must be within 60 seconds or up to 120MB, in mp4 or mov format.
I can't upload voice messages successfully.

If uploading from within the LINE or Facebook apps' browser doesn't work properly, please try uploading from a regular browser (like Chrome or Safari) when using a smartphone. Audio files that can be uploaded must be in mp3, wav, m4a, or aac format.
I can't see the guestbook messages that I could see before.

The viewing period is one year from when the host sets the delivery. After the viewing period ends, the guestbook cannot be accessed. If you want to keep it as a memory, we recommend using the screen recording function on your smartphone to play and record the received guestbook as a video file for your own keeping.
I contacted Yoseca and Gurica, but I didn't receive an email.

If you have domain-based filtering set up, emails may not be received correctly. Please configure to allow the following domain to receive: info@yosecatogurica
I can't write in the guestbook or the editing fails.

There might be errors if you're using the service from an unsupported environment. Additionally, your internet security settings might affect it. [Countermeasures] Please use the recommended environment. If using the LINE or Facebook app's internal browser, please write from the device's standard browser (Chrome, Safari, etc.). If using a smartphone, please switch to mobile data instead of Wi-Fi.
After the guestbook deadline, it was treated as a cancellation.

Possible reasons: - The number of people writing the guestbook, including the host, did not meet the required number before the deadline. - Payment was not completed within the payment deadline (7 days) after the guestbook deadline.
I can't log in with Google or Twitter.

If using the browser within the LINE or Facebook app, there might be issues with registering or logging in. Please try using a regular browser (such as Chrome or Safari).

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